TERMS & CONDITIONS
CUSTOMER CARE
**1. Communication Channels:**
- Our customer care team is accessible primarily through our designated contact form available on the website.
**2. Response Time:**
- We strive to respond to customer inquiries submitted through the contact form within 1-3 business days.
**3. Business Days and Hours:**
- Our standard business days are Monday through Friday, excluding public holidays. Our customer care team operates during regular business hours.
**4. Contact Form Submission:**
- To streamline communication, customers are encouraged to use the provided contact form for inquiries, feedback, or support-related issues.
**5. Providing Accurate Information:**
- When using the contact form, customers are requested to provide accurate and complete information to facilitate prompt and effective assistance.
**6. Confidentiality:**
- Customer information shared through the contact form is treated with utmost confidentiality, adhering to our Privacy Policy.
**7. Query Resolution:**
- We are committed to addressing customer inquiries, concerns, or issues to the best of our ability and in a timely manner.
**8. Order-related Inquiries:**
- For order-related inquiries (tracking, changes, cancellations, etc.), please include the order number in the contact form.
**9. Technical Support:**
-For technical support, including issues with website functionality, please specify the details in the contact form.
**10. Feedback and Suggestions:**
- We welcome customer feedback and suggestions to enhance our services. Feel free to share your thoughts through the contact form.
**11. Limitations:**
- While we strive for timely responses, certain inquiries may require additional time for thorough investigation and resolution.
By using our customer care services, you acknowledge and accept these terms and conditions. We appreciate your cooperation in utilizing the contact form for efficient communication.
WHOLESALE INQUIRIES
We currently do not offer any wholesale services, however, if you are interested in buying a item wholesale, please fill out a contact form with the subject WHOLESALE, include the name of the product or products, and the quantity of items wished to purchase for each product. Someone from our team will reach out within 1-3 business days with more details.
PRIVACY & SAFETY
*1. Overview:**
- This Privacy and Security Policy outlines how we collect, use, and protect the personal information provided by users on our e-commerce website.
**2. Information Collection:**
- We collect personal information, including but not limited to, name, contact details, and payment information, solely for the purpose of processing orders and improving customer experience.
**3. Use of Information:**
- Personal information is used to fulfill orders, process payments, and communicate with customers. We may also use the information to provide updates, promotions, and personalized content based on user preferences.
**4. Security Measures:**
- We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.
**5. Payment Information:**
- Payment transactions are processed through secure and encrypted channels. We do not store or have access to sensitive payment details such as credit card numbers.
**6. Cookies and Tracking:**
- Our website may use cookies and tracking technologies to enhance user experience and gather information about user preferences. Users can manage cookie preferences through browser settings.
**7. Third-Party Services:**
- We may engage third-party services for payment processing, analytics, or other purposes. These services adhere to their own privacy policies, and users are encouraged to review them.
**8. User Rights:**
- Users have the right to access, modify, or delete their personal information. Requests can be made through our designated contact form.
**9. Children's Privacy:**
- Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from minors.
**10. Confidentiality:**
- Personal information provided by users is treated with confidentiality, and access is restricted to authorized personnel only.
**11. Contact Information:**
- For any inquiries regarding privacy and security, users can contact us through the designated contact form on our website.
**12. Changes to Policies:**
- We reserve the right to update our Privacy and Security Policy and may modify these terms and conditions at any time. It is the responsibility of the customer to review and understand the current terms.
By using our website, users agree to the terms outlined in this Privacy and Security Policy. It is recommended to regularly review this policy for any updates. Last updated [2-5-2024].
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- APPLE PAY
- GOOGLE PAY