SHIPPING & RETURNS
SHIPPING POLICY
Effective Date: [2-5-2024]
Thank you for shopping with GEISHAGAMERS! We appreciate your business and strive to provide you with the best possible shopping experience. Due to the high and unexpected order volumes, we have implemented the following Shipping Policy:
**Shipping Policy:**
**1. Order Processing:**
- Due to high and unexpected order volumes, please allow for additional processing time. Orders are typically processed within [5] business days.
**2. Multiple Shipments:**
- Each order valued at or over $50 comes with FREE SHIPPING and items will be shipped separately. Customers will receive individual shipping notifications for each item ordered.
Please bare with us as we are working hard to have all items shipped together very soon!
**3. Shipping Rates:**
- Free Shipping for Orders $50 or More:
Enjoy free standard shipping on all orders totaling $50 or more (before taxes and discounts). The free shipping option will be automatically applied during the checkout process for eligible orders.
- Standard Shipping Fee:
For orders below $50 (before taxes and discounts), a standard shipping fee of $6.99 will apply. Delivery times are specified in our Shipping Policy.
**4. Expedited Shipping:**
- Unfortunately, Due to high and unexpected order volumes, we currently do not offer any expedited shipping services. We are working hard to have this issue resolved soon!
**5. Estimated Delivery Time:**
- Despite the high order volumes, we prioritize efficient processing.
All orders are expected to arrive within 20 days from the date of purchase. 90% of our products arrives between 2-11 business days! Only 10% of select items will arrive later than this estimated time.
**6. Tracking Information:**
- Customers will receive tracking information for each shipment, allowing them to monitor the progress of their orders.
**7. Changes to Policies:**
-We may modify these terms and conditions at any time. It is the responsibility of the customer to review and understand the current terms.
By placing an order, customers agree to adhere to the terms outlined in this Shipping Policy. For further assistance or inquiries, please contact us through our designated contact form.
RETURN & EXCHANGE POLICY
Effective Date: [2-5-2024]
Thank you for shopping with GEISHAGAMERS! We appreciate your business and strive to provide you with the best possible shopping experience.
Due to the high and unexpected order volumes, we have implemented the following
Return and Exchange Policy:
**1. Overview:**
- Due to high and unexpected order volumes, our returns and exchange policy is designed to address individual cases with flexibility and consideration.
**2. Eligibility:**
- All returns and exchanges will be considered on a case-by-case basis. To be eligible, items must be unused, in the original packaging, and in the same condition as received.
**3. Return Timeframe:**
- Customers must initiate a return or exchange within [3] days from the date of delivery. After this period, requests will be assessed at our discretion.
**4. Initiating a Return or Exchange:**
- To initiate a return or exchange, customers are required to fill out our contact form with the subject of RETURN/REFUND, as well as providing detailed information, including the order number , picture of the item or items, and reason for the request.
**5. Case Assessment:**
- All returns and exchanges will be individually assessed, considering factors such as the nature of the product, the reason for return, and the overall circumstances.
**6. Approval and Communication:**
- Once the return/exchange request is received, our customer care team will review and respond within 1-3 business days. Approval, denial, or additional information will be decided within this time frame.
**7. Shipping Costs:**
- Customers are responsible for return shipping costs unless the return or exchange is due to an error on our part or a defective product.
**8. Refund or Replacement:**
- Approved returns may be eligible for a refund or replacement, depending on the circumstances. All approved refunds will be issued in the form of store credits.
**9. Non-Returnable Items:**
- Certain items may be non-returnable. This information is specified in the product's or the service's description.
**10. Damaged or Defective Items:**
- In case of damaged or defective items, customers should contact us through the designated contact form within [3] days of receiving the order for resolution.
**11. Changes to Policies:**
-We may modify these terms and conditions at any time. It is the responsibility of the customer to review and understand the current terms.
By engaging in returns or exchanges, customers agree to adhere to the terms outlined in our Shipping & Returns Policy. We appreciate your understanding and cooperation as we navigate high order volumes. For further assistance or inquiries, please contact us through our designated contact form.