FAQ

DO YOU OFFER EXPEDITED SHIPPING?

Unfortunately, Due to high and unexpected order volumes, we currently do not offer any expedited shipping services. We are working hard to have this issue resolved soon!
WHAT IS YOUR RETURN POLICY?

Our return policy allows eligible items to be returned within [3] days from the date of delivery. Fill out the return request form on our website to initiate the process. Please refer to our Return Policy for detailed information.
WHAT IS THE SHIPPING TIME AND COST?

Enjoy free standard shipping on all orders totaling $50 or more (before taxes and discounts). The free shipping option will be automatically applied during the checkout process for eligible orders. For orders below $50 (before taxes and discounts), a standard shipping fee of $6.99 will apply. Delivery times are specified in our Shipping Policy.
HOW DO I MODIFY OR CANCEL MY ORDER?

Orders are considered binding once payment is processed and can't be changed or modified once the order is placed. If modifications or cancellations are necessary, contact our customer support through the contact form, and we will assist you based on the status of your order.
ARE THERE ANY SHIPPING RESTRICTIONS?

Shipping restrictions may apply to certain locations as we only currently ship within the United States. International shipping options will be available soon.
HOW CAN I TRACK MY ORDER?

To track your order, log into your account, navigate to the "Order History" section, find your specific order, and locate the associated tracking number. Enter the tracking number on the shipping carrier's website to monitor real-time updates
WHAT SECURITY MEASURES DO YOU HAVE IN PLACE FOR ONLINE TRANSACTIONS?

We implement industry-standard security measures to protect personal and payment information. Payment transactions are processed through secure and encrypted channels. Please also read our Privacy & Security Terms and Conditions for more details.
HOW DO I CONTACT CUSTOMER SUPPORT?

For inquiries or assistance, please fill out our designated contact form on the website. Our customer care team will respond within 1-3 business days.